We worked with the Department of Social Services to develop communication and stakeholder engagement approaches for the transition to an outcomes-based commissioning approach. Acknowledging the importance of long-term organisational and sector change, we based the communication approaches on behaviour change techniques, using tools such as social proof (influencers), prompts and incentives to engage DSS staff early in the process.
We designed a comprehensive communication and engagement strategy, with input from an advisory group and staff involved in proof of concept test cases. This involved facilitating departmental workshops to develop definitions, principles, key messages and products supporting the first phases of the commissioning approach development.
We provided recommendations for ongoing engagement processes with staff and social service stakeholders to continue to co-design the commissioning model, and undertook a review of best practice approaches in social service commissioning from Australia, and throughout the UK, NZ and the USA.
Our engagement approach uses the International Association for Public Participation engagement spectrum, assisting the department to properly identify, map and analyse its intended engagement with social service providers and other stakeholders
We worked with the Department of Social Services to develop communication and stakeholder engagement approaches for the transition to an outcomes-based commissioning approach. We based the communication approaches on behaviour change techniques, using tools such as social proof (influencers), prompts and incentives to engage DSS staff early in the process.
The Social Deck acknowledges the traditional custodians of Country throughout Australia and recognises their continuing connection to land, waters and community. Our staff live and work on the lands of many First Nations peoples, including the Gubbi Gubbi or Kabi Kabi people, the Turrbal and Yuggera people, the Bundjalung people, the Ngarigo and Ngunnawal people and the Wadawurrung people. These peoples have lived on and cared for these lands for thousands of generations, and their sovereignty has never been ceded. We pay our respects to them and their cultures, and to elders past and present.
The Social Deck acknowledges the traditional custodians of Country throughout Australia and recognises their continuing connection to land, waters and community. Our staff live and work on the lands of many First Nations peoples, including the Gubbi Gubbi or Kabi Kabi people, the Turrbal and Yuggera people, the Bundjalung people, the Ngarigo and Ngunnawal people and the Wadawurrung people. These peoples have lived on and cared for these lands for thousands of generations, and their sovereignty has never been ceded. We pay our respects to them and their cultures, and to elders past and present.
